Description
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
(2nd Edition)
By Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. nolan, Clifford L. Norman, and Lloyd P. Provost
Published: 2009
ISBN: 9780470192412
Good condition white and red hardcover with a dust jacket. The dust jacket has some scuff marks, and some minor wrinkling at the corners and edges. The front flyleaf has writing in pencil. Text and illustrations throughout are clean, clear, and legible.
v702 45Y
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